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Top 7 Best Live Chat Plugins For WordPress In 2021 (Reviewed)

If you are looking for the best live chat plugins for your WordPress website, then you are the right place.

Live chat is a great tool for any company looking to increase their customer engagement and reduce the number of abandoned carts on a website.

Businesses that have invested in live chat have seen an average of 12% increase in conversion rates, which can lead to huge profits.

The live chat boosts up the personal touch of a WordPress website by eliminating buyer friction, live query solving, and assuring a human presence. Using a good live chat plugin or service, you will surely get more conversions.

Also, adding a live chat plugin to your website improves customer interaction and increases the possibility of new sales from previous customers.

In this article, I am going to go through 7 different live chat plugins for WordPress that you should try out if you want your business to be more successful. I will give reviews and comparisons so you know what features each plugin has and how they compare against one another.

best live chat plugin

Which things you should consider for choosing a live chat service?

Certain facts that must consider while choosing the best live chat plugin for your website.

  • The plugin should provide a real-time solution.
  • The system should provide a complete solution for communication between the customer and the operator.
  • The chat system should integrate smoothly with your business process.
  • The plugin must be secured and your data should not be breached.
  • Check the price of live chat software. Some plugins are free, but some have paid plans or monthly subscriptions;
  • Get to know how much customization you can do with that plugin and how easy it is to customize your settings for each user type (i.e., admin vs customer).
  • Make sure that the live chat WordPress plugin has all the features you need such as email notifications, video conferencing, ticketing system, etc.
  • A live chat plugin that is compatible with many browsers (check compatibility on the product page).
  • Live chat service providers should provide 24/7 support to their customers.

The Best Live Chat Plugins For WordPress

LiveChat

Livechat

LiveChat is a very user-friendly and beneficial live chat system for any WordPress website. It offers some easy-to-use features to its customers. The LiveChat plugin helps both the visitors and the team members of your website.

This plugin is great for its customer’s chatbox feature that stands at the bottom of the page. Each time a user clicks on the box, the entire page will refresh and show information within.

After the conversation through this chatbox, you can also send customer reviews and feedbacks. The chatbox also includes embedded share buttons so that customers can connect you on their social media.

Key Features

  • You can connect with your customers directly while they are visiting your website. The customer can get a great user experience when you are starting the conversation at first.
  • Customize the chat window by your preference.
  • You can manage the conversations with one dashboard. You don’t need to worry if the plugin is enabled on more than one website.
  • Customer interactions are marked with different colored circles. It indicated how long the customer has been waiting so that you can research them quickly.
  • Chat history is easily accessible and you will get all of it.

Get started with LiveChat

Engagebay

Engagebay

If you want award-winning software for customer support, marketing and sales, then Engagebay is the best option. The live chat service of Engagebay provides real-time assistance to convert the users of your website into a customer.

You can track and solve customer support tickets within the quickest possible time. The plugin offers a simple interface where you can manage as many tickets as possible. You can also manage unlimited group chats.

Customer experience gets increased with this combined platform. It also offers to manage marketing, sales, and service team. Customer tracking its one of the best features that help you track customers through a single system.

You can maintain and organize all the tickets and issues in one place. Agents can see the ques with a personalized view, ticket status, groups, and other conditions.

One of the best ways to make your customer service team more efficient is by setting up escalation rules.

Besides, the ticket routing system, escalation, and task creation make the customer service system automated. By using the feedback response feature, you can send automated marketing emails to customers and notifications to your support team.

On the other hand, the powerful reporting module of this plugin provides you complete control of your support processes. This is how you can ensure the best customer support by staying organized and working faster.

Key Features

  • Live chat functionalities with a quick ticketing system.
  • Priority-based ticket management system in a single platform.
  • Service automation.
  • Detailed, simple but powerful reports function.
  • Creating groups and providing solutions to that group.

Get started with Engagebay

Tidio

Tidio Live chat

Tidio is another LiveChat solution for your WordPress that offers you some out-of-the-box features. You no need any third-party plugin or solutions on your website if you have Tridio. This plugin has many customizable options that can easily sync with your brand.

This live chat plugin is also helpful for marketing automation such as lead generation, mailing, CRM, etc. The free plan offers plenty of features that are not free in other live chat plugins.

Tridio is the best solution for having regular communication with your customers. It offers most of the live chat functionalities for free. You can get the premium features at an affordable price range.

Key Features

  • The process of installation is really easy. The plugin is easy to use for any WordPress website.
  • It comes with regular updates for your WordPress websites.
  • The admin panel is like the WordPress dashboard.
  • The free version offers many exclusive features.

Get started with Tidio Live Chat

NinjaTeam Facebook Messenger for WordPress (Live Chat version)

NinjaTeam Facebook Messenger

This plugin enables you to track the conversations and connections of your customers in one place. It offers a messenger experience that can be synced on your website. You can interact with your business whenever you need it.

This plugin loads the previous chat history automatically between the customers and your business. All the recent interactions will be visible messenger app or the chat plugin. Customers can interact with this live chat feature even if they are out of the website.

Key Features

  • This live chat plugin provides you the easiest and fastest way of connecting.
  • You will never miss any customer queries.
  • You can boost your business growth by getting and solving live customer queries.
  • This plugin is compatible with WooCommerce that you can add different sections to your webpage.
  • This plugin comes with support for different languages.
  • Get all the notifications immediately with this plugin.
  • The plugin offers many customizable features and colors.
  • This WPML compatible plugin does not need programming knowledge.
  • Fully supported by RTL and it works automatically.
  • Get lifetime updates with a single license.

Get started with NinjaTeam Facebook Messenger

Freshchat

Freshchat

Freshchat offers an interactive chat plugin that lets you connect with your customers wherever they are. This plugin is fully responsive and supports mobile, desktop, and other devices.

You can connect with your customers via WhatsApp, Apple Business Chat, Facebook Messenger with this plugin. Also, you can grow the customer base of your business by connecting through every social media channel.

Fresh chat is packed with the latest technologies of live chat. This plugin is automated with bots and AI that connects with your customer quickly.

You can reach out to your customers before they reach you with the help of this plugin. The plugin sends notifications proactively to its customers based on user behaviors, needs, and other conditions.

Freshchat plugin offers all in one dashboard where you will get all your necessary communication tools.

Key Features

  • Supports interconnection through different social media.
  • Includes AI and chatbots.
  • The dashboard contains all the management options in one place.
  • Includes a fresh work platform that provides rich AI.

Get started with Freshchat

Pure Chat

Pure Chat Live Chat Software

Pure Chat is a live chat plugin that comes with a set of special features. This live chat plugin is built with well-designed chat boxes. The chatbox can be fully customized with a variation of colors, mesmerizing animations, and custom-made images.

Its special set of features includes power analytics, management of multi-chat, and proactive chat triggers. It is one of the best live chat plugins which provides a smart interface system for its users.

This chat plugin lets its users set the time for their availability. When a user sets themself to be offline, their live chat box is converted into an op-in form for any MailChimp email list. All the chats of this plugin are managed via the Pure Chat dashboard or its mobile app.

It comes with two plans, free and premium. The free plan lasts 30 days and the premium plans start with 90 days. The price of the premium plan starts at $39 per month.

Pure Chat’s free version provides its users with 15 chats per month. While the premium version includes unlimited chats. This live chat plugin also has the best real-time visitor tracking system.

Get started with Pure Chat

WP-Live Chat

WP-Live Chat by 3CX

You can connect with your website visitors through WP-Live chat with no subscription. This popular, effective, and reliable plugin has over 1,900,000 downloads and active installation according to WordPress plugin respiratory.

The customer conversion of your website will get boosted significantly in real-time. Also, you can check website visitors’ details that are displayed on the live chat control panel. The live chat box is displayed on the user’s screen. When a user clicks the start chat button the communication starts between the operator and the user.

Features

  • Completely free live chat plugin.
  • Add countless agents to your interface.
  • Easily transfer chats to another agent.
  • Set up groups and departments with this plugin.
  • The interface is very user-friendly for everyone.
  • Customize the text fields and colors of the chatbox.
  • Users can drag the live chat box anywhere on the webpage.
  • Live chat records are easily accessible.
  • Works perfectly with translation plugins.
  • You can set the accessibility of users of this plugin.
  • Can be used on different devices.

Get started with WP-Live Chat by 3CX

In Conclusion

Choosing the right live chat plugin will skyrocket your business growth by enhancing the customer experience. Among the mentioned plugins, Livechat is holding the 1st position due to its versatile features and pricing that it offers.

I hope this list of the best live chat plugins & reviews minimizes your effort while searching one, even choosing the best one for your WordPress website.

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